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Beginner

UCCX: Midnight Stats not resetting for Real-time reporting

CCX: Midnight Stats not resetting for Real-time reporting

 

We may be hitting CSCux75928

 

version 11.6 

 

Do I need to raise a TAC case for this?

5 REPLIES 5
Highlighted
Cisco Employee

Re: UCCX: Midnight Stats not resetting for Real-time reporting

UCCX 11.6 should not face this defect.

You might be facing this one https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvf58956

For the latest ESs, you can check this page: http://cs.co/ucce_es

Kostia
Highlighted
Beginner

Re: UCCX: Midnight Stats not resetting for Real-time reporting

CUSTOMER VERSION IS System version: 11.6.2.10000-38 (ES06-19)

 

Does this need to go to 11.6(2)ES1 to fix it? is ES06 a lower or higher version?

 
Highlighted
VIP Mentor

Re: UCCX: Midnight Stats not resetting for Real-time reporting

You should be good to go, since the ES06 readme file says this:

"5. The ES files are cumulative and contains fixes from all previous ESs posted for this version except where explicitly stated."

You can read the ES06 readme here:
https://www.cisco.com/web/software/286314176/151731/ReadMe-UCCX-11.6.2.ES06.docx

Anthony Holloway
Highlighted
Cisco Employee

Re: UCCX: Midnight Stats not resetting for Real-time reporting

Uccx ESs are cumulative.

In this case I would advise you to contact TAC.
Highlighted
VIP Mentor

Re: UCCX: Midnight Stats not resetting for Real-time reporting

I had no idea this/these documents existed. I always just use the readme's from the downloads page. Seems redundant, but ok, whatever, I'm just happy you shared the info. Thanks!

Anthony Holloway