UCCX : move hunt group to UCCX

[Vinod Patil]

Hi Team,

There are several CUCM phone part of hunt group, I want to move them to UCCX using script and CSQ logic.

My question is that the jabber extension which is in hunt group can be an UCCX agent at same time?

Basic I want to move hunt groups to UCCX CSQ without downtime so if I make a hunt group all jabber extensions as IPCC extensions does it impact calls coming to hunt group ?

Best regards,

Vinod

[Ratheesh Kumar · Accepted solution]

Hi there

I would say you should

1. Create a different range of extensions for these phones, configure as secondary lines

2. Do all the testing and training with agents. 

3. During cutover, add the primary extensions of agents into rmcm-admin 

4. Point the incoming pattern to UCCX trigger number

5. Delete the secondary phones and remove hunt group from primary extensions

Hope this Helps

Cheers
Rath!

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