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UCCX - No Email seat license

rbblue234
Beginner
Beginner

Hi All,

I have uccx 7.1.5 running with a Premium license.  When trying to login i get an error saying there a licensing error and I need to try again in 5 minutes.   I need to click okay twice here for the message to go away.   Im then unable to get any email's from the queue...

The logs are showing the following.

2012-09-20 13:22:38:055 INFO Agent ACM0325  Load the agent profile

2012-09-20 13:22:42:410 INFO DAGT0000 Verify agent license.

2012-09-20 13:22:42:854 INFO DAGT0000 Load the agent configuration.

2012-09-20 13:22:42:868 INFO Agent CC1038 Package type is: Premium Version

2012-09-20 13:22:43:737 INFO DAGT0000 Verify agent license.

2012-09-20 13:23:53:991 WARN DAGT2067 Unable to obtain license type <email seat> from LRM.

2012-09-20 13:23:54:315 INFO DAGT1020 Login to telephony server.

1 Accepted Solution

Accepted Solutions

anchoudh
Engager
Engager

Hi,

Looks like the LRM service is not responding on time.

Please try restarting the Desktop LRM service\ sync service  from the UCCX control service.

DESK2067 Text: Unable to obtain license type from LRM.

Type: Warn

Add’l Info: Can not obtain license from LRM

Action: Check license usage and LRM server.

Reference:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/reference/guide/cad80ccxecd.pdf

Hope this helps.

Anand

Please rate helpful posts !!

View solution in original post

2 Replies 2

anchoudh
Engager
Engager

Hi,

Looks like the LRM service is not responding on time.

Please try restarting the Desktop LRM service\ sync service  from the UCCX control service.

DESK2067 Text: Unable to obtain license type from LRM.

Type: Warn

Add’l Info: Can not obtain license from LRM

Action: Check license usage and LRM server.

Reference:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/reference/guide/cad80ccxecd.pdf

Hope this helps.

Anand

Please rate helpful posts !!

While I did not restart the service, i rebooted the sever several time's to the process too work.

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