Solved: UCCX Outbound- add/delete contact directly from database?

chrismillion1 · ‎02-20-2015

Hi, customer wants to add and delete contacts programmatically in/out of cra_db rather than use the web page. Is there any problem with that?

Aaron Harrison · ‎02-20-2015

Sure - problem #1 is that you can't, the DB is read only. Unless of course you have hacked your UCCX, which I'm assuming you haven't.

What they can do (on 9.0(2)+) is use the Config API to do things like this... it's not direct to the DB, but it does bypass the web page and allow programmatic manipulation or generation of the campaigns...

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

View solution in original post

Aaron Harrison · ‎02-20-2015

Sure - problem #1 is that you can't, the DB is read only. Unless of course you have hacked your UCCX, which I'm assuming you haven't.

What they can do (on 9.0(2)+) is use the Config API to do things like this... it's not direct to the DB, but it does bypass the web page and allow programmatic manipulation or generation of the campaigns...

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

chrismillion1 · ‎02-20-2015

Awesome, even better! Thanks.