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Mark Verwey
Beginner

UCCX Outbound Direct Preview Dialer

I've been tasked to setup an Outbound Dialer, on a UCCX 9.0.2 sysem with premium licenses.  My question is, can I just setup a Outbound campaign and associate it with at least one of the Scripts and assign agents to it?  Or do I also need to create a new script utilizing the same CSQ's and then assign the agents to it.

 

Thanks for the information.

Mark

1 REPLY 1
Gabriel Saavedra
Rising star

Hi Mark,

With preview dialer you don't need to create an aef script. You just create the campaign and assign the CSQ to that campaign.

Please rate helpful posts.

Gabriel.

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