cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
544
Views
6
Helpful
1
Replies

UCCX Outbound Direct Preview Dialer

Mark Verwey
Level 1
Level 1

I've been tasked to setup an Outbound Dialer, on a UCCX 9.0.2 sysem with premium licenses.  My question is, can I just setup a Outbound campaign and associate it with at least one of the Scripts and assign agents to it?  Or do I also need to create a new script utilizing the same CSQ's and then assign the agents to it.

 

Thanks for the information.

Mark

1 Reply 1

Hi Mark,

With preview dialer you don't need to create an aef script. You just create the campaign and assign the CSQ to that campaign.

Please rate helpful posts.

Gabriel.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: