UCCX Outbound Direct Preview Dialer

[Mark Verwey]

I've been tasked to setup an Outbound Dialer, on a UCCX 9.0.2 sysem with premium licenses.  My question is, can I just setup a Outbound campaign and associate it with at least one of the Scripts and assign agents to it?  Or do I also need to create a new script utilizing the same CSQ's and then assign the agents to it.

Thanks for the information.

Mark

[Gabriel Saavedra]

Hi Mark,

With preview dialer you don't need to create an aef script. You just create the campaign and assign the CSQ to that campaign.

Please rate helpful posts.

Gabriel.