03-01-2009 10:27 PM - edited 03-14-2019 03:45 AM
Hi all,
just want to check if it is possible to perform a Outbound Preview Dialer to calls from Abandon Calls to the inbound Call?
03-06-2009 06:40 AM
Cisco Unified CCX Outbound Preview Dailer (Outbound) allows Outbound agents to participate in outbound campaigns in addition to handling inbound calls.
10-05-2009 12:13 PM
Have you had success in mapping Abandoned calls to the outbound dialer?
10-05-2009 01:35 PM
Query the database for the abandoned calls and use this list for the Dialer. Sounds pretty easy to do manually.
To automate this you would need a scheduled job, running each night, automatically getting the abandoned calls for just that one day. Then export these somewhere and use the list to seed the Dialer.
A nice challenge.
Regards,
Geoff
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