I currently have a script that once a call is queued I play a prompt, then put the call on hold, I then have a delay step for 60 seconds, then unhold the call and play another prompt. I have 4 scripts that are all doing this correctly. I have one script that does not wait the full 60 secons. It simply delays for a second then continues on.
Any help would be appreciated.
It's probably something basic:
My guesss is that in the scripts that are working the delay step has the time in milliseconds (E.g., 60000), and in the script where it's not working it's in seconds (E.g., 60).
I have made this mistake several times myself, and just end up doing this sometimes:
int queue_moh_delay_seconds = 30
Delay (queue_moh_delay_seconds * 1000)