Sorry, but that would be impossible given that scripting changes reporting metrics.
Take for example a script where you queue a caller in two queues simultaneously, and then your caller is handled by one of them. They both will be marked as presented, only one as handled, and the other as dequeued. Is that two calls or one? You wouldn't no based on counts alone.
You have to understand your scripts in order to understand your reporting. Unless you were willing to share your scripts and call flows with all of us, the best we can do is guess.
Sorry for the bad news, but that's how it goes.
Please use the star ratings to help drive great content to the top of searches.
here the solution. On VBA Code add PtrSafe after the Declare statements, *** TIP: Save file as .XLT 32Bit Config - VBA64Bit Config - VBAPrivate Declare Function SHBrowseForFolder _Lib "shell32" _( _lpbi As BrowseInfo _) _As...
we recently announced new addition in our portfolio : Webex Desk Pro.
The Webex Desk Pro is designed for executive desktop and focus rooms that accommodate one to two people.
It is an all-in-one premium collaboration and productivity devi...
i understand there is api and macro can be used to connect to service now via the touch panel . the problem in my organisation is that there is a need to connect to a proxy to be able to connect to service now how can i do that ? htt...
we recently announced new addition in our portfolio : Webex Room USB.
Cisco Webex® Room USB is a lighter version of the Webex Room Kit Mini that works as an extension of your laptop/desktop to provide advanced camera/a...