Uccx problem Calls Stuck in queue even if Agents are in Ready State

[CSCO12038575]

I am experiencing the following problem, a call enters the queue and is not redirected to the available agents.

I was able to identify a bug in version: 11.6 (1), a fix is ​​updated to version 11.6 (2.10000.38)

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvh53945

doubt:

Is it possible to update version 11.6.1.10000-51 (ES02-24) to 11.6 (2.10000.38) without going through another version?[

Atualização da versão 11.6.1.10000-51 (ES02-24) to 11.6 (2.10000.38) after performing the update will I request a new license?

[Chris Deren]

No, appliance based CCX is always a full upgrade even when it's a minor version update, so same upgrade procedure applies.  

New license will not be required as you are staying on the same major release 11.X.

[CSCO12038575]

Ok,



with this update, will there be a change in the DST file ???





admin:run sql select * from typetimezone where enum = 17
enum name description moniker bias stddate stdbias dstdate dstbias abbreviation legacyname
==== ================= ==================== ========================== ==== =================== ======= =================== ======= ============ =======================================
17 America/Sao_Paulo (GMT-03:00) Brasilia TIMEZONE_AMERICA_SAO_PAULO 180 0/2/0/3,00:00:00:00 0 0/0/0/0,00:00:00:00 -60 BST E. South America Standard/Daylight Time

[CSCO12038575]

Ok,



with this update, will there be a change in the DST file ???





admin:run sql select * from typetimezone where enum = 17
enum name description moniker bias stddate stdbias dstdate dstbias abbreviation legacyname
==== ================= ==================== ========================== ==== =================== ======= =================== ======= ============ =======================================
17 America/Sao_Paulo (GMT-03:00) Brasilia TIMEZONE_AMERICA_SAO_PAULO 180 0/2/0/3,00:00:00:00 0 0/0/0/0,00:00:00:00 -60 BST E. South America Standard/Daylight Time