I'm pretty new to script editor and I have a small issue with a script I can't seem to wrap my head around. We have a security line where in case of emergencies they call a number (ex 1234) that number triggers a place call step to the securities office notifying the team that a call came in with a generated script saying "a call has been placed from *calling extension*.
At the same time the originating call is redirected to emergency services.
I have most of the script figured out but one major detail. When I dial this 1234 number the call to the securities office is placed but the prompt is played on the originating (calling) phone. Instead I want the prompt to play in the placed call step to the securities office.
Any ideas how to do this?
Try changing this:
Play Prompt (--Triggering Contact--, Container_EM_Prompt)
Play Prompt (Call_Contact, Container_EM_Prompt)