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chris.yoakem
Beginner

UCCX Prompt to play on Called number.

Hi, 

I'm pretty new to script editor and I have a small issue with a script I can't seem to wrap my head around. We have a security line where in case of emergencies they call a number (ex 1234) that number triggers a place call step to the securities office notifying the team that a call came in with a generated script saying "a call has been placed from *calling extension*.

At the same time the originating call is redirected to emergency services.

 

I have most of the script figured out but one major detail. When I dial this 1234 number the call to the securities office is placed but the prompt is played on the originating (calling) phone. Instead I want the prompt to play in the placed call step to the securities office.

Any ideas how to do this?

 

6 REPLIES 6
Chris Deren
Hall of Fame Master

Can you attach your script?

Yes I can! (account issues so on my second Cisco account)

 

In the script I want the "Container_EM_Prompt" to play on the other end of the 3 security calls. (Receiving end)

 

Try changing this:

Play Prompt (--Triggering Contact--, Container_EM_Prompt)

to this:

Play Prompt (Call_Contact, Container_EM_Prompt)

Oh man I hope it isn't that easy lol

So this time I get com.cisco.dialog.PlayPromptDialog is not supported. 

Oh! Nevermind I figured it out. My dialog group was off.

Thank you both for your assistance!

Any ideas on what might be needed?


@Chris Deren wrote:

Can you attach your script?


 

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