UCCX READ DATA FROM XML

[ackarabas]

Hello folks,

I have one problem with the UCCX scripting which is about ANI. 

Some calls have more importance than the other calls. I created an XML file and my main goal is when this type of customers call to the IVR, script firstly read the XML file and if there is a match between the ANI and VIP number in XML, the script will give a priority to the call. I copied a sample XML file which is helpful for the readers.

<?xml version="1.0" ?>
<VipNumbers>
<VIP ID="1">
<Numbers>4066095</Numbers>
</VIP>
<VIP ID="2">
<Numbers>4066096</Numbers>
</VIP>
</VipNumbers>

UCCX:11.5.1.10000

CUCM:11.5.1(SU3)

UCCX License: Enhanced

[Anthony Holloway · Accepted solution]

I'm not sure which part you are having trouble with, but I can offer up two quick solutions for you.

1) I tested this XPATH expression, which seems to work under your test conditions:

"//VIP[Numbers=" + ANI + "]/@ID"

The result will be the VIP ID for the Number that was matched.

2) So, that means your If step would need to be re-written to check for positive IDs (or at least non-null/non-empty values)

If (RequestedNumbers != null && Requested Numbers.trim() != "")

Bonus

If you needed to match the specific VIP ID, to either assign specific priorities or play specific messages, you could use a Switch step, like this:

Switch (RequestedNumbers)
  VIP ID == "1"
    Play Prompt 1
    Set Priority 5
    Goto CSQ
  VIP ID == "2"
    Play Prompt 2
    Set Priority 6
    Goto CSQ
  Default
    Play Prompt Default
    Set Priority 1
    Goto CSQ

[ackarabas]

Hello Anthony, 

Actually, I found a solution from your answer to this guy https://community.cisco.com/t5/contact-center/number-matching-with-xml-for-setting-priority/td-p/1877018 

Thank you so much for these answers. 

Have a nice day.