We have UCCX 11.5 system. Currently we are doing call redirect to PSTN number after office hours.
During this pandemic situation, managing calls by one person is beyond control.
So we would like to create a script for adding multiple redirect numbers. Please let us know if this can be achieved or not.
Hello Anthony ,
Call center agents are operating from offices between 9 AM to 3 PM. After office hours, calls are redirected to PSTN number. Recently to handle calls traffic, we have added an additonal number by creating a SNR and a hunt group. After office hours, am redirecting the call to hunt pilot instead of PSTN number. In hunt group, i have two extension with mobility enabled.
I was just wondering if we can do this directly in scripting instead of hunt and SNR. Kindly advise.
You can redirect calls to multiple numbers on IVR stage but it is not optimal. Why not to use Jabber and Finesse remotely?