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UCCX Reports time format Total Seconds Vs hh:mm:ss

HARIS_HUSSAIN
VIP Alumni
VIP Alumni

 

The Reports which are generated via Scheduler are giving the time in Total Second and not in hh:mm:ss format.

Is there a way to change the format to hh:mm:ss Format instead of total seconds.

 

When report is generated in the CUIC it is displayed in hh:mm:ss format

 

 

 

But when report is exported to SFTP server via a scheduler the format is in Total Seconds

Can any one suggest how to generate it in hh:mm:ss format.

 

UCCX Report From Excel

1 Reply 1

Aaron Harrison
VIP Alumni
VIP Alumni

Hi

You can create a custom version of the report in CUIC Premium that creates the field as a text string, so that you can force the formatting. It does require some SQL skills and a CUIC Premium server.

Then once done you can export/import the report into CUIC on UCCX and use it like any other report.

Aaron

 

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!