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UCCX RmCm user

billybjo1
Level 3
Level 3

In UCCX 8.0(2) we have the rmjtapi user as an application user.

The Agents have phones that first login to EM, then IPPA.

I had assumed that we need to associate both the phones (Controlled Devices) and EM Profiles (CTI Controlled Device profiles) with the rmjtapi user.

But it seems it doesn't matter if we have or have not associated the Profiles, the agents can login ok.

I'm not sure if there might be something else underlying that is important as to which combination is done.

Anyone know?

Thanks.

1 Accepted Solution

Accepted Solutions

bsugamele1
Level 4
Level 4

In older versions of CUCM that was true, but not in 6x and above I believe. The phones need to be associated, but the device profiles only need to be subscribed to the EM service.

View solution in original post

1 Reply 1

bsugamele1
Level 4
Level 4

In older versions of CUCM that was true, but not in 6x and above I believe. The phones need to be associated, but the device profiles only need to be subscribed to the EM service.