ā08-22-201311:18 AM - edited ā03-14-201912:17 PM
I am needing to adjust my current scripting to route all incoming calls first to a particular extension if that extension is not available then it will roll to another group of agents based on longest available time. We are running UCCX 8.5
Use consult transfer step which will allow you to pull the call back and continue routing.
Chris
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