UCCX Screen Pops

[micparke]

Hello,

I am new to the Contact Center environment. I have been task with trying to assist in the collaboration of a 3rd party application (Ticketing System) and UCCX 8.5.1. I am trying to find out where we could place a url in a script. I will need for the url to pop up once a call comes in.  We will then populate the ticket with the customer information. My portion of the project is determining where to place the url. Any assistance would be highly appreciated.

[villarrealed · Accepted solution]

Start by taking a look at the Cisco Desktop Administrator user guide.  I included a link below.  There is a section titled "HTTP Action" which discusses how you can configure the desktop to pop up a URL with parameters from the agent desktop. 

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/cda85ccxug-cm.pdf

[micparke]

Hello Villarealed,

Thanks for the response. This was very helpful. It got me started.