UCCX script and CUC voicemail

[Guillermo_87]

Hello Team,

I have the following scenario:

two csq: csq1-support, csq2-sales

uccx 10.6

unity connection 10.5

When I call to the trigger number 16000 from internal/external number I hear press 1 to support team, press 2 for sales team. If all agent are talking, the call go to queue and hear: please wait or press 1 to leave a voicemail, and the script send to CUC.

The CUC send a email with the attach message. ok

Question:

it is possible to identify of what csq is the message?

Guillermo

[jbushong2]

Use 2 different UC mailboxes. The email will show the different names of the mailboxes.

JB

[Guillermo_87]

Hello jbushong2,

Thanks you

But in this case when the call come  from pstn, the subjet of email is unknow number (calledid) and the sender is unityconnection@mydomain.com

Guillermo