UCCX script building

[LisaW_81625]

I'm new to UCCX .  I've taken a basic script building course but feel overwhelmed with my first build. Can't get it all straight with what variables I need to build to accomplish an ACD with queuing script.

I've searched the internet for help but am wondering if someone who has been where I am could guide me to a great reference.

Using v 11.6.2

Thank you.  Feeling lost...

[jason-mcgee]

Lisa,

Use the sample scripts that Cisco provides with the script editor. They have several basic scripts in there. Build and test to suit and if you run into any issues post here. There are a lot of super gurus that will help you fairly fast.

[Chris Deren]

You can find the programming guides here, which are very detailed:

https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-programming-reference-guides-list.html

start with the "Cisco Unified Contact Center Express Getting Started with Scripts"

You can also look at example of Cisco scripts provided via the script repository link:

Cisco Unified Contact Center Express Script Repository

[LisaW_81625]

Thank you. Apparently the company that installed our UCCX did not install any of the scripts. I have a blank repository.