Good Evening ,
I am working on creating IVR for our service desk
It should work as the following :
Welcome user and ask them to press :
1 for existing ticket
--> get ticket number
-->direct them to available agent
-->prompt agent to html link that contain a link added to it the ticket number
2 for other requests
--> direct them to any available agent
but whenever I tried to debug it gets a lot of error
and if I called it directs me immediately to any agent even if there is non available.
Solved! Go to Solution.
Why do you create URL in the script?
Easy way to open page with URL from the call:
1. Store SR number in CallVariable1 (as example)
2. Create Workflow to open HTTP Browser page, when call is received. Use CallVariable1 parameter in the URL