Good Evening ,
I am working on creating IVR for our service desk
It should work as the following :
Welcome user and ask them to press :
1 for existing ticket
--> get ticket number
-->direct them to available agent
-->prompt agent to html link that contain a link added to it the ticket number
2 for other requests
--> direct them to any available agent
but whenever I tried to debug it gets a lot of error
and if I called it directs me immediately to any agent even if there is non available.
Solved! Go to Solution.