06-08-2020 05:19 AM - edited 06-08-2020 05:25 AM
Good Evening ,
I am working on creating IVR for our service desk
It should work as the following :
Welcome user and ask them to press :
1 for existing ticket
--> get ticket number
-->direct them to available agent
-->prompt agent to html link that contain a link added to it the ticket number
2 for other requests
--> direct them to any available agent
but whenever I tried to debug it gets a lot of error
and if I called it directs me immediately to any agent even if there is non available.
Solved! Go to Solution.
06-14-2020 06:57 AM
It appears that issue was in the audio files .
I used this website to change their settings https://g711.org/ to u-law WAV (8Khz, Mono, u-law)
06-08-2020 05:58 AM
06-08-2020 06:08 AM
06-08-2020 11:37 AM
06-09-2020 12:26 AM
06-08-2020 05:59 AM
Why do you create URL in the script?
Easy way to open page with URL from the call:
1. Store SR number in CallVariable1 (as example)
2. Create Workflow to open HTTP Browser page, when call is received. Use CallVariable1 parameter in the URL
06-08-2020 06:10 AM
06-08-2020 07:06 AM
06-14-2020 06:57 AM
It appears that issue was in the audio files .
I used this website to change their settings https://g711.org/ to u-law WAV (8Khz, Mono, u-law)
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