I just enter collaboration world for about 4 months and my end user assign me with challenging request : uccx script.
So i've done several subktask from this request but i stuck in one thing : how to make a prompt from unanswered phone.
Here is the logic my customer want and where i stuck with :
1. The prompt has played and customer enter the extension of employee B for example (no problem here).
2. If the employee B didn't answer the call, play prompt sq_d.
Is there any menu in uccx editor to do task number 2 ?
I've done this, but there is no such option :