Hello experts
I a little knowledge in the scripting so if anyone can help with the builtin script
Scenario is,
have 5 agents call center with working timings from 9 to 6. When the call comes during working hrs it will play welcome prompt and thn goes to CSQ. Either agents are not loggedin or not ready, or if ready but not picking calls after 5 or 6 round ups , it should escalate to the manger who are using normal extension from cucm. Guess it will be able to ring only on 1 manager extension as call leave the queue.
Does anyone has ready made script for that. I have basic script running which only check the time n send it to the queue. After officr hrs it plays only closed promots n drop the call. Can anyone help