03-18-2021 06:36 AM
I have a recording script that uses a series of 10 recording steps. It then takes all 10 recordings and combines them all into one file that I can email.
1. CombineallAnswers = Create Container Prompt Concatenation(question1+answer1+...)
2. Set AllInOne = (Document)CombineAllAnswers "It fails on this step during the Reactive Script Debug"
All the prompts are the correct encoding format. As a test I added a "Play Prompt" step between line 1 and line 2 and the system did play the entire prompt correctly. Also as a test I changed line 2 to the following:
Set AllInOne = (Document)answer1 -This worked -
It appears that it doesn't like the prompt concatenation generated in line 1.
Also as a test I reduced the number of recordings to 2 and it still doesn't work.
This all worked prior to the upgrade. 10.6.1 to 12.5.1.11001-348
Can anyone else replicate this issue and confirm that it is a bug. Is there an alternative way to accomplish this end result?
Thanks Joe
03-18-2021 06:46 AM
If you "concatenate" a single file does it work? I wonder if the amount of concatenations is causing an issue.
david
03-18-2021 09:48 AM
It works if I concatenate a single file. It doesn't work if I concatenate more then 1 file.
03-18-2021 10:26 AM
If you concatenate the same file twice does it work? I assume you're hitting some bug, but try the same file twice see if it makes a difference.
david
03-18-2021 11:14 AM
It still fails if I concatenate the same files. I have a TAC case open that finally got escalated. The first engineer indicated that this is a known issue that he has seen once before on a 11.6.2 to 12.5 upgrade. So far I have not found a workaround for this issue.
03-19-2021 11:49 AM
Well we would have banged our heads against the bug all this time, I'm glad to hear it's a bug. Any timelines on a fix?
david
03-20-2021 03:14 PM
TAC recreated this issue in their lab. Not sure if there is a bug ID asigned to this issue yet. TAC forwarded the issue to the business unit.
03-24-2021 06:56 AM
03-24-2021 07:37 AM
+5
Please edit your link as that resolves to a safelink url (https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvx77764). Did they give you an ETA on a fix?
08-06-2021 01:16 PM
@david.macias wrote:+5
Please edit your link as that resolves to a safelink url (https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvx77764). Did they give you an ETA on a fix?
This fix is included in ES01 (12.5.1.11002.93)
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