I created this script. I validated it with the validate tool. It sits quietly for a few seconds then it rings and then gives me a recording that the system is currently experience a system error. Any help would be appreciated.
I am using 7.0. I started all over with a new script. My call redirect goes to an extension that has voicemail. Right now all I need to do with this script is that if no one answers or all agents are busy the call will go to vm.
Currently all this script does is keep looping with the message all agents are busy etc.
1. I don't think you need to keep looping through the Select Resource Step in your 1st script. You should just loop as you do in the 2nd script.
2. To transfer to VM, do the following:
a.Dequeue the call
b.Accept the contact
c.Call Transfer to VM (or call consult).
But I would have thought it would be nice to allow the users to stay on hold for a while and give them an option to leave a VM - perhaps by pressing the * or # or something. If you want to do this you cannot put them on hold - you will have to play a 20 second music prompt
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