Hello, I have a task to write a UCCX script that looks up who is on call (a number) and then calls that number. Every week on call number changes (on rotation). I kind of know what I need to do to achieve this. However, I am thinking about following scenarios------
-what happens if on call person doesn't answer the call? Is there anyway in this script I can have phone ring until it picks up the call? How do I do that? OR
- if on call person doesn't answer, can I have this call go to back up number?
It is imperative to have this call answer by on call or backup on call person. Any thoughts, suggestions would be greatly appreciated. I know this is little confusing. So, if you have questions, please let me know. Thanks
Thank you so much Jonathan for taking time and giving me few great ideas to try. I have to read this carefully and understand it and then try it. I will let you know how this goes. Thanks again
So today I configured this scenario using Unity Connection and it works fine. Here is my call flow--
Incoming call->CUCM RP->Unity->Unity checks the on call number and transfer the call to that num. Users can dial in to Unity pilot number to change the on call number by pressing number keys on their phone. Example-4-4-1-3
I would like to give users another method to change on call number-CUCM Self Care Portal. Not sure how to do this since I don't have actual device (a phone) setup in CUCM. I only have a route point. Any ideas?