cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
187
Views
5
Helpful
2
Replies
Highlighted
Contributor

uccx script wont read input?

i have a script where after working hours the caller either enter the ext  "three numbers" or if he enters 3, he goes to a queue , the problem when the caller enters 3 he keeps getting "are you there" twice then the flow goes back to the starting point in he label "Rest"? 

2 REPLIES 2
Highlighted
Enthusiast

If I am following your description correctly, you are getting this error because your palette item is expecting two digits to be entered for the variable being assigned to "Dial2".  If entering only the digit number "3", you will always go down the unsuccessful branch of this items output branch:

2020-0830-causeEffect.png

 

Hope this helps.

-Sean

Highlighted
Contributor

but when it reaches dial1 the caller will input 3 then it will go to dial2 which asks for two digits , but the caller doesnt enter anything so it should go to timeout?

Content for Community-Ad