uccx script wont read input?

[baselzind]

i have a script where after working hours the caller either enter the ext  "three numbers" or if he enters 3, he goes to a queue , the problem when the caller enters 3 he keeps getting "are you there" twice then the flow goes back to the starting point in he label "Rest"? 

[Sean Lynch]

If I am following your description correctly, you are getting this error because your palette item is expecting two digits to be entered for the variable being assigned to "Dial2".  If entering only the digit number "3", you will always go down the unsuccessful branch of this items output branch:

Hope this helps.

-Sean

[baselzind]

but when it reaches dial1 the caller will input 3 then it will go to dial2 which asks for two digits , but the caller doesnt enter anything so it should go to timeout?