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Beginner

UCCX Scripting and License

Hello All,

I have to create a call center script in which the main greeting will allow the user to select the Language. Upon the language selection, the call will play the submenu with the selected language. In the submenu, we have 3 options, 1 for Sales, 2 for support, 3  for Admin services. 

 

For options 1 and 2, the call will be sent to the CSQ. And for option 3, the call will be sent to another menu, like 1 for HR, 2 for Finance, 3 Procurement, etc.

 

I have only the enhanced license with the system.

 

Is there any licensing challenge here? 

 

 

 

 

2 ACCEPTED SOLUTIONS

Accepted Solutions
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There's nothing specific to licensing here. Why are you concerned about licensing? Did you run into an issue?

View solution in original post

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Right on, so from what I can tell, you're only using: languages, menus and CSQs; all available with Enhanced.

View solution in original post

4 REPLIES 4
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Beginner

Anyone please answer 

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There's nothing specific to licensing here. Why are you concerned about licensing? Did you run into an issue?

View solution in original post

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Hello Antony,

Thanks for your response. I have read that some of the Palette like Database Integration and email are available only with premium. My concern is whether my license is good enough to achieve my goal or not.

 

 

Highlighted

Right on, so from what I can tell, you're only using: languages, menus and CSQs; all available with Enhanced.

View solution in original post

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