I have a customer that posed a new requirement that they want to limit their callers to only a single call a day. They are having a high volume of repeat callers in a single 24 hour period. They want the first time a caller calls in to be able to reach an agent and if they call again in the same 24 hour period they want a message to play stating that the agents are busy and to call again the following day.
I'm thinking this can be done by collecting the Calling Number information and storing it in an XML doc. I would read that XML doc to determine if someone had called in.
My concern in even attempting to make this work would be the impact to the system as the XML doc grows throughout the day. This application receives, on average, 3 to 4 thousand calls a day.
Thought/Suggestions?
Thanks
Len
