UCCX Scripting, Take Caller Info, and add it to DB

[mclason01]

Greetings,

What I am trying to create is a script that takes two integers (first ID, second Attendance). The callers would enter the info on the dial pad. I would want that info in a table automatically, so that at the end of the day I would get output like below

|         ID          |         Attendance         |          

1. 1234           | 342                             |

2..5678           | 765                             |

3. 9123           | 321                             |

4. 4567           | 167                             |

5. 8911           | 867                             |

5. 3412           | 56                               |

I have attached a call flow.

Can anyone point me in the direction of documentation that would enable me to create this solution?

We are running UCCX 10.6.

Thanks so much!

[seanvaid]

It doesn't seem like you're doing anything too intense.. I'm not sure a database is really required here. 

You can just use call custom variables and write the entered digits to them. Then, you can easily pull the call custom variable report from CUIC and get the end result you need. 

You may still want to write to an external database if you're planning on doing more with the information gathering, but unfortunately I'm not too knowledgeable there. 

Let me know if you need help setting up the call custom variables. 

[Vinod Patil]

What I understand is you are getting info from the caller and pushing to external DB, for you need to do following

1. UCCX should be integrated to external DB

2. Get the caller information in  the script variable and then push to external DB as shown in sample script attached.

3. In the DB write step I have not mentioned anything so go through the scripting guide and design as per the requirement.

Volume 1 : Check for chapter 11 -- Designing a Database Script

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol1.pdf

Volume 2 : This gives you in detail info for each node in script editor

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol2.pdf

Please let me know if you have any questions and rate or mark as answered if this is helpful.

Thanks,

Vinod