A customer has a small UCCX Environment running - we sold 3 Premium Seats and 10 Standard Seats.
Now i am observing strange reported Usage in the Licensing Management? For example, i rebooted last night, and there are 5 Agents logged in right now, 3 of them are Supervisors. So the usage should be 3 Premium 2 Standard Licenses. But the License Management right now says that 1 standard and 1 premium license is being used? How does that add up?
I couldnt find clear documentation anywhere that explains when exactly a seat is consumed, what exactly causes a user to consume a premium license (Supervisor rights, but what else? Outbound/Mail etc. just being enabled, or actually being engaged in an interaction?), how long the consumed licenses stay (a month i assume?) and so on. I really would appreciate if someone would explain what exactly is happening here.
