12-15-2008 12:27 AM - edited 03-14-2019 03:23 AM
I am looking for a Service Desk S/W to integrate with the Cisco UCCX
What do u recommend for Service Desk S/W that can be easy integrate with UCCX and ITIL compliant ?
Regards
Mohamed
12-19-2008 03:27 AM
i'm not aware of service desk solutions specifically, however CAD provides several ways to integrate 3rd party apps including screen pops.
see the white paper here;
http://www.cisco.com/en/US/partner/products/sw/custcosw/ps427/prod_white_papers_list.html
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