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UCCX session-id as a call variable

Hello, 

 

I am wondering if it is possible to add the call session id as a call variable in UCCX 

we want to leverage that for ticketing purposes. if that is possible please share a doc

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Re: UCCX session-id as a call variable

1 - Use GetContactInfo, and define Session: into a variable, type Session.
2 - Use GetSessionInfo and define identifier: into a variable, type Long.

You now have both variables for the session and ID.

Thanks.
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