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UCCX Sessions

jpsweeney77
Level 4
Level 4

Although it seems the answer should be obvious, I'm looking for confirmation on whether or not the Idle sessions count against the Max Sessions for an application. These Idle sessions appear in the Sessions report in realtime reporting. Below is the only bit of info I've been able to find

Note    When marked IDLE, the  session is subject to being "garbage collected" by the system after a specified  period of time. In addition, a session is IN_USE if it still has a contact  associated or a child session.

2 Replies 2

Anthony Holloway
Cisco Employee
Cisco Employee

No they don't.  Only active contacts subtract from your session setting.

Thanks for the confirmation Anthony!