07-30-2011 05:46 PM - edited 03-14-2019 08:18 AM
Although it seems the answer should be obvious, I'm looking for confirmation on whether or not the Idle sessions count against the Max Sessions for an application. These Idle sessions appear in the Sessions report in realtime reporting. Below is the only bit of info I've been able to find
Note When marked IDLE, the session is subject to being "garbage collected" by the system after a specified period of time. In addition, a session is IN_USE if it still has a contact associated or a child session.
07-30-2011 09:17 PM
No they don't. Only active contacts subtract from your session setting.
07-31-2011 02:36 PM
Thanks for the confirmation Anthony!
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