12-04-2018 11:10 AM - edited 03-14-2019 06:39 PM
I've noticed in the new 11.6 v3 CCX demo on dCloud that the chatbot interaction captures the full chat transcript in context. Is there a way or capability to also capture agent handled web chat transcripts in the context service as well?
TIA
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide
Log in to Community
