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Beginner

UCCX Supervisor Desktop Workflows

Hello all

We use a number of workflows within the supervisor desktop such as 'Message box action', ' Report action' etc…

For some reason they have all stopped working across the entire platform. We have tried setting them up again, and carried out an engine restart and database subsystem restart to no avail.

Has anyone experienced this problem or is aware of a fix?

Many thanks

Rob

Unified Contact Cente Express 8.0.2.11005-20

CSD Build: 8.0.2.500

1 ACCEPTED SOLUTION

Accepted Solutions
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A temporary solution is to restart the following services:

Cisco Desktop Sync Service

Cisco Desktop Enterprise Service

Cisco Desktop Recording and Statistics Service.

View solution in original post

4 REPLIES 4
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Frequent Contributor

We had the same thing happen in 8.x.x with CAD Workflows.  I'm pretty sure there's a listed bug for CSD in this version of UCCX that was resolved in 8.5 though.

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It looks like we're suffereing from the same thing. Does anyone know if there's a fix for this? We're currently running 8.5(1)SU3, HA.

This has affected several CSD installations simultaneously and no combination of re-installs or client re-boots seems to fix it.

Highlighted

A temporary solution is to restart the following services:

Cisco Desktop Sync Service

Cisco Desktop Enterprise Service

Cisco Desktop Recording and Statistics Service.

View solution in original post

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Thanks that seems to have done the trick, the problem only presents when a fail over occurs. Does anyone know if this is fixed in any later versions?

Thanks again!

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