UCCX Supervisor Skill Change

[Mike Dingman]

CUCM 10.5.2  UCCX 10.6.1

Right now I have the UCCX system parameters set to allow supervisors to change skills on teams they supervise.  My customer doesn't want to give all supervisors the ability to adjust skilling.  Is their a way to allow CAD Supervisor access without the ability to adjust skilling?

[Jonathan Schulenberg · Accepted solution]

The System Parameter ‘Supervisor Access to Teams’ is all or nothing. When enabled any user with the supervisor role can login to mobile skill manager and /appadmin. You can use the provisioning API to create your own more restrictive user interface if necessary.