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UCCX Supervisor Skill Change

Mike Dingman
Level 1
Level 1

CUCM 10.5.2  UCCX 10.6.1

Right now I have the UCCX system parameters set to allow supervisors to change skills on teams they supervise.  My customer doesn't want to give all supervisors the ability to adjust skilling.  Is their a way to allow CAD Supervisor access without the ability to adjust skilling?

1 Accepted Solution

Accepted Solutions

Jonathan Schulenberg
Hall of Fame
Hall of Fame
The System Parameter ‘Supervisor Access to Teams’ is all or nothing. When enabled any user with the supervisor role can login to mobile skill manager and /appadmin. You can use the provisioning API to create your own more restrictive user interface if necessary.

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1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame
The System Parameter ‘Supervisor Access to Teams’ is all or nothing. When enabled any user with the supervisor role can login to mobile skill manager and /appadmin. You can use the provisioning API to create your own more restrictive user interface if necessary.
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