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UCCX Time Of Day Routing

jsmcniel88
Level 4
Level 4

Hello,

I am looking for just a simple Time of Day routing script that leads me in the right direction. Just looking for a M-F 8-5 open and weekends Closed and sent to VM.

Up until this point I have used time periods in CUCM to either send to trigger or send to VM. This has been ok but now would like to control from within the script.

I attempted to used the Time of Day and Day of Week beans but i think I am missing something as a reactive debug just skips right through. Seems to me I need to set or gather the current day and time but this is where my disconnect lies.

Thanks

UCCX 8.5

2 Replies 2

Hello,

Try the IF

Amer

asiddhu
Level 1
Level 1

Hi ,

Hopefully below will help you to setup time of the day, this is just an example, you might have to set it up as per your need

Days of Week

       M-F

       time of Day

             9-5:30

                 Goto Main Menu -------------------> Put a " GoTo Step )

             5:30 -6:00

             Goto Call Transfer

       Sat-Sun

       time of Day

       Goto Call Transfer

then you can create 2 labels , as follows

"Main menu (---This is a label )

      Menu( Triggering contact, officeopenmenu )

      1:office open

        Select resource( Triggering contact,from CSQ1) "

and in case you want the call to be redirected , do as follows

" Call transfer ( (---This is a label )

             Call redirect(Triggering contact, VMNumber) "

Note : you need to create 2 variables (VMnumber and CSQ1)

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