All,
I am working on my Lab and I am trying to get my first call to UCCX, but when I call the trigger of my application +17731021000 I get a fast busy. I verified that routing is not an issue. Per the MIVR logs, it seems that the call is making it to UCCX, but it is being rejected. This is further reinforced, by looking at UCCX Real Time reporting. Report > Contacts Summary > Rejected > 6 (Trigger failure). Back on UCCX admin, I go to Subsystems > Cisco Unified CM Telephony > Data Synchronization > and under Attributes, i have an X, when I expand that session, I see "VoiceMailProfile" Status X - UUID changed from {xxx...} to xxxxx..
These are what I consider the relevant logs:
50751: Jan 26 12:59:38.399 CST %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SERVER-100-1-outboundMsgQ] CSOutboundMsgProcessor: OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 16780221, newConnectionDeviceIDType: 0, newConnectionCallID: 16780221, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null to various sockets }
50752: Jan 26 12:59:38.399 CST %MIVR-ICD_CTI-7-UNK:[MIVR_ICD_CTI_SOCKET-135-2139-PROCESS_CTI_MGR_EVENT] MsgHandler: MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=127.0.0.1,port=41218,localport=12028] CID: 16780221 }
50753: Jan 26 12:59:38.400 CST %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_RECEIVED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - Get Property : 1
50754: Jan 26 12:59:38.400 CST %MIVR-SS_TEL-7-UNK:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-26-ROUTE_CALL_EV] RequestImpl: Route Connection: [+17731021000:UCCX Triggers:1/(P1-UCCX_CTI_1) GCID=(1,3005)->ACTIVE]->OFFERED, CTI Port selected: TP[id=2,implId=80046,state=IN_USE]
50755: Jan 26 12:59:38.400 CST %MIVR-SS_TEL-7-UNK:[MIVR_SS_RTR_EVENTS-37-0-CONTACT_RECEIVED] CallImpl: TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call. Found "OBIVRCALL" in the contact context : false
50756: Jan 26 12:59:38.404 CST %MIVR-SS_TEL-3-ROUTE_FAILED:[MIVR_SS_TEL_TPG_ROUTE_EXE-41-26-ROUTE_CALL_EV] RequestImpl: Route failed : All Call ids=JTAPICallContact[id=2,implId=3005/1,state=STATE_RECEIVED_IDX,inbound=true,App name=Test,task=null,session=4000000003,seq num=0,cn=+17731021000,dn=+17731021000,cgn=+17731020001,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=+17731021000,route=RP[num=+17731021000],OrigProtocolCallRef=0000000000000BBD01AD5C9800000000,DestProtocolCallRef=null,TP=null,List of Active Connections=[+17731021000:UCCX Triggers:1/(P1-UCCX_CTI_1) GCID=(1,3005)->ACTIVE]->OFFERED,Extension=80046,Exception=com.cisco.jtapi.InvalidPartyExceptionImpl: Attempt to redirect to an unknown destination,Failure reason= call will be rejected, CTIERR_REDIRECT_CALL_UNKNOWN_DESTINATION=0x8ccc0034::Attempt to redirect to an unknown destination,Contact.Reject.reason=TRIGGER_FAIL,(SelectRouteTime,ObtainingIdleChannelTime,RedirectTime=3,2,4)
50757: Jan 26 12:59:38.405 CST %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidPartyExceptionImpl: Attempt to redirect to an unknown destination
50758: Jan 26 12:59:38.405 CST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.ConnectionImpl.redirect(CTQF)
50759: Jan 26 12:59:38.405 CST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.ConnectionImpl.redirect(CTQF)
50760: Jan 26 12:59:38.405 CST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.ConnectionImpl.redirect(CTQF)
50761: Jan 26 12:59:38.405 CST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.ConnectionImpl.redirect(CTQF)
50762: Jan 26 12:59:38.405 CST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.RouteCallObserver$1.run(RouteCallObserver.java:772)
50763: Jan 26 12:59:38.405 CST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
50764: Jan 26 12:59:38.405 CST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
50765: Jan 26 12:59:38.405 CST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
50766: Jan 26 12:59:38.405 CST %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:768)
50767: Jan 26 12:59:38.405 CST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
50768: Jan 26 12:59:38.405 CST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
Help please
