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Beginner

UCCX Unified CM Telephony Subsystem out of service

Dear Cisco Support Team

I am facing very weired issue.I have a Auto Attendant configure on UCCX.I created a script for that everything was working fine but few days back i got a problem with Auto Attendant When i check and found that Unified CM Telephony Subsystem out of service  after that i restart the service from UCCX and its start working fine.But again after some time the problem happend again.

I have cisco unified communication manager version 7.1.5 and also UCCX 7.

After restarting its starts working but again after few hours problem is coming back.

how i can completely solve this issue.Almost every day it happend and i have to restart the service.

Kindly need expert advice on it.Waiting for a reply

Thanks

23 REPLIES 23
Engager

UCCX Unified CM Telephony Subsystem out of service

Hi Jamil,

Please make sure that the CTI Ports (part of your Call Control Groups), CTI Route Points, and the CUCM Applications users (RmCm and JTAPI Application users) are not getting deleted\modified in the CUCM.

If the above three parameters goes out of sync between UCCX and CUCM you will witness CUCM Subsystem going out of service.

You can simply do a cross check of this (whenever the above issue arises) by perfomring the Data Resync check (UCCX Admin->Subsystems->CM Telephony->Data Resync) and see what are things that are going out of sync, if you perform the sync once again the consistency of data between CUCM and UCCX is manitained.

Hope it helps.

Anand

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Beginner

UCCX Unified CM Telephony Subsystem out of service

Dear Anchoudh

Thanks alot for your prompt reply.

As you mentioned i did the same i would like to inform you few things.

After restarting Unified CM Telephony Subsystem  in the control service i found first it shows  in service

after sometime it goes to partial service and then out of service.

please advise

thanks

Engager

UCCX Unified CM Telephony Subsystem out of service

Hi Jamil,

Please check\post the MIVR logs.

By any chance do you have two UCCX systems using the same application users?

Hope it helps.

Anand

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Advocate

UCCX Unified CM Telephony Subsystem out of service

Hi, can you go and check the stdout.log and stderr.log for Out Of Memory errors as well? It just happens sometimes that the CCX engine tries to reserve more RAM and it crashes due to the fact there is no free memory pages. This usually indicates a memory leak.

G.

Beginner

Re: UCCX Unified CM Telephony Subsystem out of service

Dear Anchoudh

Thanks for your reply

I have only one UCCX Server.

Kindly find below the MIVR Logs.

Engager

UCCX Unified CM Telephony Subsystem out of service

Hi Jamil Hussain,

I could see couple of reasons why it is out of service.

Apr 13 10:43:54.108 AST %MIVR-SS_TEL-1-SS_OUT_OF_SERVICE:JTAPI subsystem in out of service: Failure reason=A number of route points are OOS - all routes; A number of CTI ports are OOS - all ports

Apr 13 10:43:54.108 AST %MIVR-SS_TEL-7-UNK:Number of CTI ports = 0

Action:

1. Please make sure that all your UCCX route points and CTI ports are in registered state in CUCM, by performing Data Resync operation  (UCCX Admin->Subsystems->CM Telephony->Data Resync).

2. Also try creating a new call control group with few CTI ports and a test application with a route point and check is these parameters are successfully created.

If you dont have any CTI ports created from UCCX than you will see CM Telephony going to Out OF service state.

You can also crosscheck these CTI ports and Route point status in CUCM directly.

This action will atleast bring you CM Telephony into service state.

Hope it helps.

Anand

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Beginner

Re: UCCX Unified CM Telephony Subsystem out of service

Dear Gergely

Thanks

I have attached the same logs messages.

Highlighted
Beginner

Re: UCCX Unified CM Telephony Subsystem out of service

Dear Cisco Support Team

When unified CM Telephony Subsystem goes partial in server or out of service all CTI ports and CTI Route point are correctly registered in CUCM.

Regards

Engager

UCCX Unified CM Telephony Subsystem out of service

Hi Jamil,

Please perform JTAPI resync also once.

Thanks,

Anand

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Beginner

Re: UCCX Unified CM Telephony Subsystem out of service

Dear Anchhoudh

below is the output from data and jtapi resync.

Unified CM Telephony Users
jtapi_1 -- Ok


Unified CM Telephony Port Groups

Port Group 0
CTI ports on node 1 -- Ok
CCM Data
Device Pool--Ok
Media Resource Group List-- Ok
PresenceGroup-- Ok
Partition-- Ok
User Hold Audio Source-- Ok
Alerting Name Ascii-- Ok
Require DTMF Reception-- Ok
NetWork Hold Audio Source-- Ok
CallPickUpGroup-- Ok
VoiceMailProfile-- Ok
AAR Group-- Ok
Location-- Ok
Calling Search Space-- Ok


Unified CM Telephony Triggers

AA
AA -- Ok
CCM Data
Forward Busy Calling Search Space-- Ok
Device Pool-- Ok
Alerting Name Ascii-- Ok
PresenceGroup-- Ok
Partition-- Ok
CallPickUpGroup-- Ok
VoiceMailProfile-- Ok
Location-- Ok
Calling Search Space-- Ok

AA-1
AA-1 -- Ok
CCM Data
Forward Busy Calling Search Space-- Ok
Device Pool-- Ok
Alerting Name Ascii-- Ok
PresenceGroup-- Ok
Partition-- Ok
CallPickUpGroup-- Ok
VoiceMailProfile-- Ok
Location-- Ok
Calling Search Space-- Ok

AA-2
AA-2 -- Ok
CCM Data
Forward Busy Calling Search Space-- Ok
Device Pool-- Ok
Alerting Name Ascii-- Ok
PresenceGroup-- Ok
Partition-- Ok
CallPickUpGroup-- Ok
VoiceMailProfile-- Ok
Location-- Ok
Calling Search Space-- Ok

AutoAttendant-3
AutoAttendant-3 -- Ok
CCM Data
Forward Busy Calling Search Space-- Ok
Device Pool-- Ok
Alerting Name Ascii-- Ok
PresenceGroup-- Ok
Partition-- Ok
CallPickUpGroup-- Ok
VoiceMailProfile-- Ok
Location-- Ok
Calling Search Space-- Ok

and jtapi resync

Cisco JTAPI Client

Node ID: 1 -- Cisco JTAPI Client versions are consistent


Thanks

Engager

Re: UCCX Unified CM Telephony Subsystem out of service

Hi Jamil,

Also please try restarting CTI service from CUCM once.

So now what is the status of CM Telephony subsystem ?

Could you please attch the snapshot of the CCG's, Application users (RmCm and JTAPI) from UCCX and CUCM.

Thanks,

Anand

Beginner

Re: UCCX Unified CM Telephony Subsystem out of service

Dear Anchoudh

As you mentioned i performed the same steps and also i have two nodes in a cluster 192.168.80.10 publisher and 192.168.80.20 subscriber

I also change the order of node in CM Group from subscriber to publisher.

I have attached the application users from CUCM and UCCX.

Beginner

Re: UCCX Unified CM Telephony Subsystem out of service

Kindly find the rmuser from UCCX rm user and CCG.I am only using one call control group.

Beginner

Re: UCCX Unified CM Telephony Subsystem out of service

Dear Anand

Is there any problem you found from snapshots.The status of the Unified CM Telephony Subsystem was in Service then after sometime it goes to Partial_Servcie and now its in Partial_service

Thanks

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