UCCX upgrade, cop file.

[Augusto Garcia]

Greetings!

Im trying to make an update from 8.0(2) to 8.5 and as I read I need to install a cop file in the 8.0(2) version. I have no idea where to find that cop file, theres no information on the admin manuals and I dont know how to search for it on the dvds that came for the installation.

Im wondering if the cop file is the "UCSInstall_UCCX_8_5_1_UCOS_8.5.1.11004-25.sgn.iso"

Can anybody help me to find it?

Thanks in advance!

[Gergely Szabo]

Hi.

First, read the upgrade guide.

Then download the file from Cisco's Support site.

G.

[Augusto Garcia]

Thanks for the answer! are you refering to this guide?

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/uccx851_ug.pdf

Because it only says "install the cop file" and doesnt have any names or places where to find it, can you give me more information please?

[Aaron Harrison · Accepted solution]

Hi Augusto

Yes, the 'cop' file in this case is the ISO (

UCSInstall_UCCX_8_5_1_UCOS_8.5.1.11004-25.sgn.is).

If you were going to 9.0 you would have to also run the refresh COP which would be next to the ISO on the download page, but in your case just run the file you have.

Aaron

[Augusto Garcia]

Great! thank you Aaron, you were of great help