cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

200
Views
0
Helpful
0
Replies
Highlighted
Beginner

UCCX Upgrade from 10.5 -> 11.6 transfer issue "Invalid combination of parameters"

We have upgraded from UCCX 10.5->11.6. Using our UCCX client integration with "Cisco Unified Contact Center Express
CTI Protocol Developer Guide, " we are unable to complete a two step transfer.

The error received is a CONTROL_FAILURE_CONF
FailureCode: 0
UnifiedCCXErrorCode: 88012
Text: Invalid combination of parameters - heldCallId: 33559518 transferDN: 844460002

Could you provide more information on 88012 "There is no Unified CCX call ID."?

Could you please assist with diagnosing this issue and offer insight to differences between the 10.5 and 11.6 version that may assist us?

Everyone's tags (1)
CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards