UCCX upgrade from version 11.5 to 11.6.2

[@Syed]

Hello All,

I am planning to upgrade ‘UCCX’ software version from ‘11.5 to 11.6.2’, so I would like you to assist me with best recommended method, prerequisites and precautionary steps to be taken before and duration this upgrade so avoid production impact.

Reason for upgrade > Script management was giving error message.
• Database service was OOS as server was running into bug : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvg58622/?rfs=iqvred
• Permanent fix is to upgrade to 11.6.2 or later version. Here is the ISO that I would be upgrading: https://software.cisco.com/download/home/286321245/type/286314116/release/11.6(2).

Please share the procedure.

Thanks in advance.

[pwenger]

Hi

Here you find the official upgrade guide : https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_6_2/install/guide/uccx_b_unified_1162install-and-upgrade/uccx_b_unified_1162install-and-upgrade_chapter_0100.html

Hope this helps

Peter