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UCCX V7 Historical Reports

Service Delivery
Beginner
Beginner

Does anyone know how to to give standard users on UCCX V7 access to view historical reports , document id 51927 shows how to do it via the user configuration in the Tools>Historical Reporting Configuration page but the user configuration option is not available on V7.

4 Replies 4

brian1mcc
Enthusiast
Enthusiast

Do you mean access to the historical reporting client?

If so, in appadmin go to Tools -> User management. Search for your user and select them. Then move Rporting from 'Available Capabilities' to Selected Capabilities. Select the ICD and IVR checkboxes.

Brian

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Anthony Holloway
Cisco Employee
Cisco Employee

I think you need to go to Tools > User Management > Historical Reporint View and then search for your end users from there, assigning them IVR and/or ACD reporting rights.

Here's what it looks like on 8.5:

Anthony Holloway

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Thanks for the replies and followed recommendations , user is pillingk in this example although no-one can log on , any ideas why the error is still occuring ?

 

  • Can any of those other users login?
  • For the ones that can, are they also Agents by chance?
  • There was a defect once, where Supervisors and Reporting Users who were not also Agents couldn't login.  Try making
  • pillingk an Agent and try again.
  • Are you AD integrated on the CUCM side?
  • Are you using the AD username and password?

Anthony Holloway

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