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UCCX version 8.5 Support REST web service

luisalviarez
Level 1
Level 1

I need to know if the UCCX versión 8.5 supports REST web service to Access some data from  web applications

I need to know how can I use it

1 Accepted Solution

Accepted Solutions

Graham Old
Level 7
Level 7

The REST API was added in version 9.0(2)

What are you trying to do, you can trigger a UCCX script via a http access and you can do some limited things via the script.

Graham

View solution in original post

5 Replies 5

Graham Old
Level 7
Level 7

The REST API was added in version 9.0(2)

What are you trying to do, you can trigger a UCCX script via a http access and you can do some limited things via the script.

Graham

“Hi Graham Old,

 

Thanks for your answer but I wonder which limited things I can do with a script via HTTP Access.

 

Will you please, give me a short example of a script via HTTP Access that I can implement in my web site with my UCCX version 8.5?

 

My site is written using Java,

 

I’ll be waiting for your reply.

 

Thanks a lot

 

Best Regards

Deepak Rawat
Cisco Employee
Cisco Employee

Starting version 10 UCCX, you can directly make Rest Call to the external applications as well within the script itself using Make Rest Call step

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/release/guide/UCCX_BK_RA1A036D_00_release-notes_release10.pdf

Regards

Deepak

Deepak. Here we go again. Please read the original post carefully. The person posting the question asked specifically about UCCX 8.5. Telling him REST support was added in UCCX 10.0 is completely useless.

Anything you post as a reaction to my message will be completely ignored.

G.

Gergely Szabo
VIP Alumni
VIP Alumni

Hi,

can you please post an example of the JSON (or XML) object served by that REST service server?

If it's XML chances are you would be able to parse it using the UCCX script built in tools.

If it's JSON, we can either use String analysis techniques or use a JSON library (for instance json-siple).

Please let us know.

G.

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