I got it to work!
Well you all got it to work!
Thank you, I am now getting the emails and the que is working.
Awesome work !!!!!
I will definitely be doing that.
Last question, this is the email I receive.
Caller with number 812125225464 has been waiting in the queue ACD_Test for 30 seconds!!!
Time of call: October 25, 2019 6:35:02 PM BST
Where did it get 30 seconds from in the script? Can I change that to 60 seconds?
I do not see anything in the script showing the 30 second marker.
I figure out where the 60 seconds is and changed it myself.
Everything is working perfectly.
Is it possible to get a second email to send while on hold if they are longer then 60 seconds? So I receive the first email and if the person still stays on hold for another 60 seconds I would like to know its still has not been answered.
I went back and forth from the 2 scripts that were posted here and was able to get it to work like I requested. When someone calls into the queue, after 60 seconds I receive the email that the call has not been answered. That worked perfectly!
What I am looking to do right now is get another alert from the same caller that the call has still not been answered. The loop counter may be what I need. Every 60 seconds the email is sent when the call is not answered.
We wanted this because our weekend helpdesk does not get many calls but they are the only person on the desk at the time. We want an alert a user is on hold every 60 seconds.
I included the final script we have to see if you have anymore insight on how I can do this.
Again your help has been phenomenal and I am still learning UCCX scripting and this has been beneficial for me.