cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

819
Views
0
Helpful
1
Replies
Highlighted
Beginner

UCCX Wallboard ... how to get certain data

I have developed a wallboard for our Cisco CCX 8.5 server.  I need to know if it is possible to obtain the following information:

1.  Total Not Ready time (total time the agent is unavailable to take calls) for the day.

2.  Total number of calls handled by an agent for the day.

Thanks.

Everyone's tags (6)
1 REPLY 1
Advocate

UCCX Wallboard ... how to get certain data

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards