UCCX with international call authenication

[Russ Kwong]

Dear member,

I have a customer would like to enhance the privileges on the international call base on phone number and password (FAC, CMC cannot fulfill it). If we route the call to UCCX (collect the phone number), IVR script (get the password from user input), and authenticate through somewhere then routes to CCM. Is it possible to do that?

One of my concerns is the no. of IVR port if many user call in.

Any comment on this solution or any other better solution?

Regards

Russ

[Gergely Szabo]

Hi,

no, it looks like a simple and solid way of doing that using UCCX.

Alternative: use the Routing Rules engine of the CUCM and ask an external application about the calling and the caller number every time a call is placed. This external application would contain the extension of the user (caller) and the list of numbers he/she is allowed to call, so no password is needed, everything is done automagically.

G.